This is some great stuff from Ms. Stud, Kim Klaver via the Kim Klaver Blog. Kim is talking about product sales and when to ask for the order:
Three no-nos:
1. Do not, for heaven’s sake, send her to your website now. TAKE THE @&#! ORDER! She can learn about the website ordering process later, AFTER she tries this and sees how she likes it.
2. Don’t offer any other product than the one your story was about, which she just bought. Stop with the sale you just made. (Unless she asks.) Change the subject to something else, then say goodbye and see she gets the product (if you didn’t already get it to her.)
3. Don’t bring up the business (unless she asks.)
Let her know you’ll stay in touch to see how she’s using it and how it’s working for her.
